Here are some recommendations for redeeming your voucher for irregularities with your baggage, which apply to Spain, the United States, London, Chile and other countries.
Recommendations for use
- It can be redeemed through the Contact Centre (only in the name of the cardholder) or at the sales offices on presentation of your voucher and identification document. It cannot be redeemed at travel agencies or on our website.
- This EMD can only be transferred to a relative of first degree of consanguinity (Spouse, Child, Father or Mother), for which a photocopy of the documents of the holder and the relative must be presented, as well as the EMD signed by both. It is not necessary for the holder to be present.
- For transfer to the spouse, the Civil Register of Marriage, Extrajudice or Certificate of Marital Union is required.
- It will only be possible to transfer the EMD once, i.e. from the holder to a family member, the receiving family member will not be able to transfer it again.
- If there is a balance in favour, a new compensation will be issued in the name of the holder of the DME and this will be governed by the same conditions and validity of the initial compensation.
- The value of the EMD/MPD is paid in the local currency of the country of redemption using the prevailing exchange rate, which applies to ticket sales.
- The person in whose name this voucher is issued is responsible for its security and proper use, the airline issuing the EMD/MPD is not responsible for its loss or misuse.
- In case of loss of this voucher, please contact our Contact Center.
Other coupons their use and redemption
Voluntary denied boarding, cancellations, delays, and restricted seating
Applies to Spain, the USA, London, Chile, and other countries.
- It can be redeemed at our Contact Center (only in the name of the cardholder) or at our sales offices on the presentation of your voucher and identification document. It cannot be redeemed at travel agencies or on our website.
- This EMD can only be transferred to a relative of first degree of consanguinity (Spouse, Child, Father or Mother), for which a photocopy of the documents of the holder and the relative must be presented, as well as the EMD signed by both. It is not necessary for the holder to be present.
- For transfer to the spouse, the Civil Register of Marriage, Extrajudice or Certificate of Marital Union is required.
- It will only be possible to transfer the EMD once, i.e. from the holder to a family member, the receiving family member will not be able to transfer it again.
- The value of the EMD/MPD is paid in the local currency of the country of redemption using the prevailing exchange rate, which applies for ticket sales.
- In case of a credit balance, a new compensation is issued in the name of the original holder of the EMD/MPD and is governed by the same conditions and has the same validity as the initial compensation.
- The person in whose name this voucher is issued is responsible for its security and proper use, the airline issuing the EMD/MPD is not responsible for its loss or misuse.
- In case of loss, please contact our Contact Center.
- From the date of issue, you have one year to redeem the coupon.
- Not redeemable for cash.
- It cannot be used for the purchase of products in the Avianca Store.
- Cannot be used on Avianca Brazil.
- Once this compensation is accepted, you cannot exchange it for other compensation.
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The issue and dispatch of the EMD/MPD, in physical or electronic form, by the operator of the flight and the receipt of the EMD/MPD by the passenger, implies payment by the operator of compensation for the failure of the transport service in relation to the flight to which the EMD/MPD relates, without acceptance of legal liability for the operator.
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It is also proof that the passenger accepts that the EMD/MPD may be used in administrative or judicial proceedings as proof of payment of compensation and of the passenger's waiver of the right to pursue any other action against the operating carrier, its affiliates, and subsidiaries, their employees, agents and insurers for the events for which payment is made.
Note: Passengers affected by delays or cancellations on flights originating in the United States are not entitled to compensation, however, they are entitled to receive assistance services provided that the irregularity is for reasons attributable to the carrier.
Involuntary denial of boarding Spain, London and Chile
- It is redeemable in cash. You must present yourself at a sales office with your voucher and identification document. Depending on the money available in the cash desk, the total value of the compensation will be delivered.
- If you do not wish to be reimbursed in cash, the sales agent will ask for your bank details in order to process the payment by bank consignment and you will be notified of the dates on which you will receive your money.
- It can only be used by the holder of the compensation.
- If the holder is a minor, only the parents can collect the compensation by proving their relationship (copy of birth certificate or civil registry and identity card of the parents).
- It cannot be redeemed at travel agencies, contact centres or on our website.
- The value of the EMD/MPD is paid in the local currency of the country of redemption using the prevailing exchange rate, which applies for ticket sales.
- The person in whose name this voucher is issued is responsible for its security and proper use, the airline issuing the EMD/MPD is not responsible for its loss or misuse.
- In case of loss, please contact ourContact Center.
- It is not transferable.
- From the date of issue, you have one year to redeem the coupon.
- It cannot be used for the purchase of products in the Avianca Store.
The issuance and dispatch of the EMD/MPD, in physical or electronic form, by the operator of the flight and the receipt of the EMD/MPD by the passenger implies the payment by the operator of the compensation for the failure of the transport service in relation to the flight to which the EMD/MPD refers, without acceptance of legal liability for the operator.
It is also proof that the passenger accepts that the EMD/MPD may be used in administrative or judicial proceedings as proof of payment of compensation and of the passenger's waiver of his right to pursue any other action against the operator of the flight, its integrated companies, its affiliated and subsidiary companies, their employees, agents and insurers, for the events for which payment is made.
It is also proof that the passenger accepts that the EMD/MPD may be used in administrative or judicial proceedings as proof of payment of compensation and of the passenger's waiver of his right to pursue any other action against the operator of the flight, its integrated companies, its affiliated and subsidiary companies, their employees, agents and insurers, for the events for which payment is made.
Involuntary denial of boarding United States and other countries
- It can be redeemed at our Contact Center (only in the name of the cardholder) or at our sales offices on presentation of your voucher and identification document. It cannot be redeemed at travel agencies or on our website.
- This EMD can only be transferred to a relative of first degree of consanguinity (Spouse, Child, Father or Mother), for which a photocopy of the documents of the holder and the relative must be presented, as well as the EMD signed by both. It is not necessary for the holder to be present.
- For transfer to the spouse, the Civil Register of Marriage, Extrajudice or Certificate of Marital Union is required.
- It will only be possible to transfer the EMD once, i.e. from the holder to a family member, the receiving family member will not be able to transfer it again.
- In the event ofa credit balance, a new offset is issued in the name of the original EMD/MPDholder and this is governed by the same conditions and has the same validity as the initial offset and is paid in the local currency of the country of redemption using the current exchange rate applicable for ticket sales.
- The person in whose name this voucher is issued is responsible for its security and proper use, the airline issuing the EMD/MPD is not responsible for its loss or misuse.
- In case of loss, please contact our Contact Center.
- From the date of issue you have one year to redeem the coupon.
- Not redeemable for cash.
- It cannot be used for the purchase of products in the Avianca Store.
- Once this compensation is accepted, you cannot exchange it for other compensation.
The issue and dispatch of this EMD/MPD, in physical or electronic form, by the operator of the flight and the receipt of the EMD/MPD by the passenger, implies payment by the operator of the compensation for the failure of the transport service in relation to the flight to which the EMD/MPD refers, without acceptance of legal liability on the part of the operator.
It is also proof that the passenger accepts that the EMD/MPD may be used in administrative or judicial proceedings as proof of payment of the compensation and of the passenger's waiver of his right to bring any other action against the operator of the flight, its integrated companies, its affiliated and subsidiary companies, their employees, agents and insurers, for the events for which the payment is made.
It is also proof that the passenger accepts that the EMD/MPD may be used in administrative or judicial proceedings as proof of payment of the compensation and of the passenger's waiver of his right to bring any other action against the operator of the flight, its integrated companies, its affiliated and subsidiary companies, their employees, agents and insurers, for the events for which the payment is made.