Do you have a flight with Viva or Ultra airlines?

To make the protection effective, Viva and Ultra airline passengers have two options:

• Reaccommodation at no additional cost, subject to space on a first-come, first-served basis at the airport for those who have a flight date with Viva and Ultra airlines until May 12.

  How do you do it?Passengers must come to the airport on the day of their flight or a maximum of one day before their flight with a valid ticket to be verified.

• Protection rates per route for domestic and international destinations for those who have a flight date with Viva and Ultra airlines until May 12.

How do you do it?

• • Viva airline passengers: Call Avianca's Contact Center and select option 6 or go to the sales offices at the airport* with your booking number on hand for validation.
    * If the flight is international to Colombia, passengers must call option 6 of the Contact Center.
  • Ultra airline passengers: Call Avianca's Contact Center and select option 6 or go to the sales offices at the airport* with your booking number on hand for validation.
    *Customer service will be available for Ultra passengers at Avianca points of sale at the following airports: Bogotá, Medellín, Cali, Pereira, Bucaramanga, Barranquilla, Santa Marta, Cartagena and Cúcuta.