Seats

How can I request a seat upgrade with SeatBoost?

With our supplier SeatBoost, you can upgrade your seat by bidding in an auction to get a cabin upgrade while waiting for your flight in the boarding area. This is available for flights on our twin-aisle aircraft flying from El Dorado International Airport in Bogota to Barcelona, Madrid, London, Miami, Buenos Aires, São Paulo, and Santiago de Chile. 

How does it work?

Follow these steps to submit your bid:

    1. Download the SeatBoost app on your mobile device (available in the Google Play Store and App Store).
    2. Register and enter your flight details.
    3. Browse and start bidding in the available auctions. Joining an auction is free!
    4. Check the leaderboard to see your position in the auction.

If your bid is chosen, the app notifies you, and you receive a new boarding pass automatically.

Keep in mind:

  • The SeatBoost seat upgrade service only includes upgrading your seat. The other benefits associated with business class - such as priority counter and boarding services, avianca lounges, additional checked baggage, and the business class menu - are not included.
  • There is no additional charge to participate in SeatBoost auctions. You are only charged if your upgrade bid wins. Any temporary authorization hold placed on your payment method is automatically voided if you don't win.
  • SeatBoost auction upgrades are subject to availability at the end of the auction and are not guaranteed.
 
Conditions for reimbursement

You can request a refund by completing the following form if you are unhappy with the auction results or have any complaints due to flight cancellations or missed flights caused by connection delays. 

Terms and conditions

To take part in this auction, you make an opening bid and agree to the terms and conditions:

  • Offers cannot be withdrawn once made and are final
  • The winning upgrades are non-refundable.
  • The SeatBoost upgrade service exclusively includes upgrading your seat. Other benefits associated with business class - such as priority counter and boarding services, Avianca lounges, additional checked luggage, and the business class menu - are not included.
  • The conditions of the original fare of your ticket remain unchanged.
  • Additional services already purchased (e.g. seat reservation or excess baggage) are non-refundable.
  • SeatBoost auction upgrades are subject to availability at the end of the auction and are never guaranteed.

SeatBoost will place a temporary authorization hold on the card you use for payment of an additional 10% of your bid. If you win, the temporary authorization hold becomes a charge to your card for the final bid amount. If your final bid is higher than the original authorization, a second charge is applied for the difference. Please note that if your bid is not chosen and you do not win the auction, no charge will be incurred and the temporary authorization hold will be voided immediately.

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