If you bought your ticket less than 48 hours before your flight's departure, you may need to validate the payment at the airport.This measure is intended to ensure that the transaction was legitimate and to protect you from potential fraud.
If this applies to you, go to the avianca counter at the airport at least 4 hours before your flight. You will have 2 options:
- Present the physical card used for the purchase along with the cardholder’s valid government-issued ID.
- Make a new payment at the airport using another card. In this case, a refund will be processed to the original form of payment.
If you don’t meet one of these requirements, you won’t be able to travel.
Please note:
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If you are selected for this additional verification, you will not be able to complete online check-in.
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If you meet the requirements, you will be able to board your flight.
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Copies of the card or ID are not accepted. You must present the original physical card.
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This procedure can only be completed at the airport counter.