If I change my flight after requesting an upgrade, will my request still be valid?
- No. If a flight has changes in date or itinerary, whether voluntary or involuntary, the upgrade request will no longer be valid. In these cases, you must request the cancellation of your application through this form. If needed, you may submit a new request through the available channels.
Can the Contact Center or VIP Lounges manage upgrade requests?
No. Upgrade requests must be submitted exclusively by members through the upgrade request form. The Contact Center can only assist in the following cases:
- Splitting the booking when there are more than 2 passengers, as long as it is requested more than 2 hours before the flight, so you can submit your request.
- Adding your Lifemiles number to the reservation so you can manage the request.
If you have trouble accessing your Lifemiles account, please check this information.
What happens if my upgrade has not been confirmed before the flight?
- Your upgrade request will remain on the waiting list and may be confirmed at the airport on the day of the flight, subject to Business Class availability.
In what order are upgrades assigned?
Priority is determined by factors such as Elite status and the date the request was submitted.
What should I do if I no longer want to keep my request?
- You can cancel your request through this form.
Why are reservations with infants or pets not eligible for this benefit?
This is due to operational and cabin configuration restrictions.
- Infants: Due to oxygen mask availability, it is not always possible to guarantee a seat in Business Class.
- Pets: Due to limited space for the carrier under the seat, these reservations are not eligible for upgrades.
In which other cases is it not possible to request an upgrade?
If the ticket is a miles redemption and includes segments with other airlines, or if the reservation, whether it is a miles redemption or not, includes more than one ticket and at least one of them is issued by another airline.