Yes! You can bring your wheelchair when traveling with us. Here's everything you need to know to travel smoothly.
Before the flight
- Notify us in advance: When making your reservation or before the flight’s departure, let us know that you will be traveling with a wheelchair. If you are traveling to or from Europe, please notify us at least 48 hours before your flight.
- No additional charges: You can transport it free of charge if you use it due to a disability. If it is not for your personal use, it will be checked as additional baggage.
- Arrive at the airport with enough time:
- 4 hours before international flights.
- 3 hours before domestic flights.
- Provide us with the specifications to transport your wheelchair safely, such as the manufacturer’s instructions to disassemble and assemble it, whether it requires any conditions to be placed in the cargo hold, and the type of batteries.
During the flight
- Use of the wheelchair: You may remain in your wheelchair until the last moment before boarding. However, some airports may require you to hand it over earlier due to infrastructure reasons.
- Return of your wheelchair upon arrival: If you requested to have it delivered at the aircraft door when arriving at your destination, please note this may take up to 2 hours depending on the airport.
- Flights to and from the United States: On single-aisle aircraft, your wheelchair will be transported in the cargo hold, following U.S. Department of Transportation (DOT) regulations.
Recommendations for transporting wheelchairs with batteries
- You should not remove the battery if it is dry, nickel-metal hydride, or lithium, unless necessary for handling. It must remain properly secured to the wheelchair.
- Deliver it turned off, with terminals protected against short circuits and the battery securely attached to the frame.
- When you arrive at the airport counter, inform us of the type of battery your wheelchair uses, as well as the manufacturer’s instructions for disassembly and reassembly, and if any special recommendations are needed for the cargo hold and battery handling. This ensures safe handling.
- Ensure that the electrical terminals (positive and negative) are protected against short circuits.
Wheelchairs with spillable (wet) batteries:
- We do not transport mobility aids or wheelchairs with spillable (wet) batteries installed.
- For transportation, it is necessary to remove the battery from your wheelchair and pack it in leak-proof packaging, protected against short circuits, secured in an upright position, and surrounded by sufficient compatible absorbent material.
- The packaging must have the following visible label: BATTERY, WET, WITH WHEELCHAIR, and must display both the corrosive label and the package orientation label.
Transporting spare batteries
- Dry or nickel-metal hydride batteries: You may carry up to two (2) spare batteries, only in the aircraft hold, in solid, rigid packaging. For example: cardboard, plastic, wood, steel, or aluminum, properly labeled with your information, flight number, and destination.
- Lithium batteries: You may carry only in the cabin one (1) spare lithium-ion battery not exceeding 300 Wh, or two (2) spare batteries not exceeding 160 Wh each.
- Non-spillable wet batteries: You may carry a maximum of one (1) spare battery, only in the aircraft hold, in solid, rigid packaging. For example: cardboard, plastic, wood, steel, or aluminum, properly labeled with your information, flight number, and destination.