Skip to main content
language English Español Português
mark_chat_unread Contact us via WhatsApp
logo
Before your flight
Baggage
Your booking
Special assistance
Pets on board
Children and babies
Online purchase support
language English Español Português
mark_chat_unread Contact us via WhatsApp
  1. Home
  2. Help center
Find here, the most consulted topics and recommended articles.

  • Before your flight

    Check the documents to enter your destination, our onboard meal service and more.

  • Baggage

    Find out the dimensions, weight and items you can carry in your baggage.

  • Your booking

    Find topics related to check-in, flight changes, refunds and more.

  • Special assistance

    Learn how to request special assistance and how to fly with medical equipment.

  • Pets on board

    Learn about the documents and requirements to fly with your pet in the cabin or hold.

  • Children and babies

    Review the requirements for flying while pregnant, with children or babies.

  • Before your flight Travel requirements
    Travel documents and requirements for international flights (includes COVID-19)
  • Baggage Carry-on baggage
    What is carry-on baggage and how can I purchase it?
  • Baggage Checked baggage
    Where can I buy more checked baggage and how much does it cost?
  • Your booking Check-in
    How do I check-in?
Need more help?
Tell us what you need and we will help you as soon as possible.
border_color Submit a ticket question_answer Contact us via WhatsApp
©2023 Avianca Group International Limited
Aeronáutica Civil Star Alliance Member Vigilado SuperTransporte
facebook icon twitter icon
Search by words, for example: baggage, refunds, seats...