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Welcome to theavianca Help Center

Find here, the most consulted topics and recommended articles.

Main categories

  • Check-in and documentation

    Review the requirements for your trip and everything you need to know about check-in.

  • Baggage

    Find out the dimensions, weight and items you can carry in your baggage.

Other categories

  • avianca experience

    Learn about our seats, onboard meals, partnerships and more.

  • Purchase support

    Find information about invoicing, purchases, and compensation.

  • Special assistance

    Learn how to request special assistance and how to fly with medical equipment.

  • Flying with kids

    Review the requirements for flying while pregnant, with children or infants.

  • Pets on board

    Learn about the documents and requirements to fly with your pet in the cabin or hold.

  • Changes and refunds

    Get information about flight changes and refunds.

  • Check-in and documentation Check-in

    How do I check in?

  • Check-in and documentation Documentation

    Travel documents for international flights

  • Baggage Carry-on baggage

    What is carry-on baggage and how can I purchase it?

  • Baggage Checked baggage

    Where can I buy checked baggage?

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