How do I check-in?

Check in online at least 48 hours before the departure of your flight and 24 hours if you are traveling to or from the United States and Canada. You can do so from any device or in person at our kiosks or the counters at the airport.

Keep in mind that you must be at the airport: 3 hours beforehand for international flights and 2 hours beforehand for domestic flights in Colombia and Ecuador. If you would like to request a special service, please show up an additional hour in advance to activate the service.

Here's how you can manage your check-in easily and quickly:

Check-in online Check-in at kiosks Check-in at counters Additional information
  • Open the avianca app or enter website in your browser and select Check-in.
  • Enter your booking code or ticket number and provide the requested information.
  • Remember that when you check in online, you will receive your boarding pass on your cell phone, and you do not need to print it.
Important information
  • If you already checked in online and you did not receive your boarding pass, you must go to the Check-in section at and complete the fields with your booking information and click on "View boarding passes" to view your boarding pass.
  • If you have a connection with Renfe, make sure you check in on their website so you don't miss your connection when you arrive at your destination.
  • If you are in Colombia and you are registered at Bio Mig, use the self-service machines found next to the Immigration lines to expedite your procedures. If you are not registered, register for free in the Emigration (enrollment) and Immigration (authentication or passage through the corridors) areas of the El Dorado Airport Migration Control Post.
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