Check in online at least 48 hours before the departure of your flight, and 24 hours if you are traveling to or from the United States and Canada. You can do so from any device or in person at our kiosks or the counters at the airport.
To begin your check-in online, you must enter your booking code (e.g., 3U2BW3) and your last name as it appears on your booking.
Keep in mind:
- The limit to check-in online or at the airport is 60 minutes before the flight departs for international flights and 45 minutes for domestic flights.
- Get to the airport three hours early for international flights and two hours early for domestic flights.
- If you require any special assistance, please arrive at the airport counter 1 hour earlier. You must also check in there if you are traveling with minors or pets.
- If you already checked in online and you did not receive your boarding pass, you must check-in again. Complete the fields with your booking information and click on "see boarding passes" to view your boarding pass.
Check-in at the airport
Check-in yourself at the airport kiosks, avoiding long lines or additional costs for doing it at the counter. Generally, the kiosks are located in front of the rows of the counters at the airport.
To start checking-in, enter your booking code, ticket number or frequent flyer number. You must have your passport if your flight is international or an identification document if it is a domestic flight.
At the kiosks you can also:
- Print your boarding pass and if you have checked baggage, you can print the label to send it to the baggage drop-off points.
- Add additional baggage or select your seat. Please bear in mind that some of these services may not be included in your fare and an additional charge will be made. In that case, you must contact our service agents to make the corresponding payment.
If your booking has any of the following specifications, you must go to the counter:
Please note that the basic, light, XS and S fares have an additional charge for checking in at the counter.
| Region | Charge |
|---|---|
| National Colombia | COP 40,000 |
| National Ecuador | USD 14 |
| International from the United Kingdom | GBP 14 |
| International from Spain and France | EUR 14 |
| International from Bolivia, Peru, and Paraguay | USD 22 |
| International from Aruba, Costa Rica, Curaçao, Guatemala, Honduras, Mexico, Nicaragua, Panama, and Puerto Rico | USD 20 |
| International from Argentina, Brazil, Chile, Colombia, Ecuador, the United States, and Uruguay | USD 19 |
| International from other countries | USD 17 |
Prices may change at any time without notice and these values are non-refundable.