If you require a portable oxygen concentrator (POC), CPAP, VPAP as part of your medical treatment and need to use it on board, you should consider these recommendations:
If you plan to use your respiratory device on board, please contact us through our Contact center at least 48 hours before your flight so that we can confirm that your device is safe to be used on board.
If you have a connection with another airline, you should also notify them of the use of your respiratory device.
Present an original medical certificate and its photocopy at the airport counter. This document will be valid up to 10 days after its date of issue.
If you require to use your POC during the flight, it will not count as carry-on baggage. If you wish to carry a portable oxygen concentrator or respiratory device that will not be used during the flight, it will be included in your carry-on weight.
If you need to carry the batteries for your portable oxygen concentrator, please note:
- The POC must be used with the battery pre-charged on the ground, it must have a 150% charge for the expected duration of your flight. If you have a connecting flight, be aware of the additional time.
- Verify that spare batteries are in a secure case or have insulated edges to prevent short circuits. This will be included as carry-on baggage.
Spare batteries are accepted in the following quantities:
- Spare batteries with power not exceeding 100 Wh (lithium-ion) or with up to 2 grams of lithium (lithium metal) have no quantity restriction, and you may carry as many as necessary for the operation of the device.
- Batteries with power between 100 Wh and 160 Wh (lithium-ion) or containing between 2 and 8 grams of lithium (lithium metal) can only carry 2 per passenger.
- Batteries with a power greater than 160 Wh (lithium-ion) or containing more than 8 grams of lithium (lithium metal) cannot be carried.
In the event of an operational contingency, the aircraft power outlets cannot be used for these devices. If your device does not have backup batteries, you will not be able to use it on board.
Keep in mind:
- Electrical connections on board cannot be used to connect respiratory devices.
- Consult the approved models by the Federal Aviation Administration (FAA).
- Devices that incorporate an approval label will be admitted. For example, POCs include the following statement in red lettering:
"The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft."
If your respiratory device does not have this label, you will not be able to bring it on board. - We do not provide medical oxygen service on board, however, if you meet the above requirements, you may use your own device.