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Purchases and invoicing

How do I get my electronic invoice?

You can request the electronic invoice for your ticket or for certain additional services, depending on the country where you made your purchase.

Keep in mind:

  • If you need an invoice for purchases made through our onboard sales menu, complete this request form. 
  • The electronic invoice will be available between 24 and 48 hours after your purchase, except in Brazil, where it will be available between 24 and 72 business hours.
  • If you purchased your ticket with LifeMiles, electronic invoice issuance does not apply. In these cases, your ticket  is equivalent to the invoice, so you don't need to make any request.
  • When making your request, verify that all the information entered matches your ID document exactly to avoid rejections during the process. 
  • Once you request the invoice, it will remain in "In process" status. When it changes to "Approved", you will receive it in your email and will also be able to download it from the Avianca website. This process can take between 20 and 30 minutes.
  • If you need help, you'll find contact information in each country's section.

For Colombia, Costa Rica, Mexico, Panama, Guatemala and El Salvador:

  • Go to Electronic invoice. 
  • Select how you want to look up your purchase:  
    1. Booking code: you'll be able to view all tickets associated with your reservation.
    2. Ticket number (TKT): you'll only be able to look up the ticket related to that number. 
  • Choose a date range that includes your purchase date. 
  • Click "Continue" and complete the required information. 
  • Select the tickets for which you want to request the invoice and click "Request invoice". 
Select your country from the options below to see the specific details (deadlines, exceptions, and help contact information).

 

Colombia
  • If you made your purchase through a travel agency, you must contact them directly to request your electronic invoice.
  • You have 365 calendar days after your purchase to request an invoice with your billing information, make changes, or request a re-invoicing.

If you have any trouble generating your invoice, email us at facturacion.colombia@avianca.com and include: 

  1. Booking number. 
  2. Ticket or EMD number. 
  3. Full name (individual or company).
  4. Tax responsibility and accounting regime. 
  5. Document type and number. 
  6. Full address. 
  7. Email address where you want to receive the invoice. 

We will respond within the next 5 business days.  

 

Costa Rica

You have 30 business days after your purchase to request an invoice with your billing information, make changes, or request a re-invoicing. 

If you have any trouble generating your invoice, write to us at facturacion.costarica@avianca.com and include:  

  1. Booking number. 
  2. Ticket or EMD number. 
  3. Full name (individual or company).
  4. Document type and number. 
  5. Full address. 
  6. Email address.

We will respond within the next 5 business days.  

 

Mexico
  • If you made the payment in USD, the invoice will be issued in that same currency. 
  • You have 365 calendar days after the purchase to request an invoice with your billing information, make changes, or request a re-invoicing. 

Please verify that:

  • Your billing information matches your Constancia de Situación Fiscal and that the RFC entered is correct, to avoid rejections during the process. 
  • The information matches your Constancia de Situación Fiscal. 
  • The registered payment method is correct. 

If you have any trouble generating your invoice, write to us at facturacion.ventasmexico@avianca.com and include:  

  1. Booking number. 
  2. Ticket or EMD number. 
  3. Full name exactly as it appears on your Constancia de Situación Fiscal. 
  4. Taxpayer type (RFC or Foreigner). 
  5. Payment method. 
  6. Type of service. 
  7. Email address. 

We will respond within the next 5 business days.  

 

Panama

You have 7 business days after the purchase to request changes or re-invoicing. 

If you have any trouble generating your invoice, write to us at facturacion.panama@avianca.com and include:  

  1. Booking number. 
  2. Ticket or EMD number. 
  3. Full name (individual or company). 
  4. Document type and number. 
  5. Full address. 
  6. Email address. 

We will respond within the next 5 business days.  

 

 

Dominican Republic

Request your electronic invoice by completing the request form. 

Keep in mind that:

  • You have 30 calendar days after the purchase is issued to request changes or modifications. 
  • We will send the electronic invoice to the email registered in the form between 24 and 48 hours after you complete the request. 

If you have any trouble generating your invoice, write to us at facturacion.repdominicana@avianca.com and include:  

  1. Booking code. 
  2. Ticket or EMD number. 
  3. Name of the person who made the purchase. 
  4. Full address. 
  5. Document type and number. 
  6. Email address. 
  7. Corresponding tax document, if the invoice will be issued to a company. 

We will respond within the next 5 business days.  

 

 

Guatemala

You have 365 calendar days after the purchase to request changes or modifications to your receipt. 

If you have any trouble generating your invoice, write to us at facturacionelectronica.guatemala@avianca.com and include:  

  1. Name of the person who made the purchase. 
  2. Booking code. 
  3. Ticket or EMD number. 
  4. Document type and number (NIT, CUI, or Foreigner). 
  5. Full address. 
  6. Email address. 
  7. Corresponding tax document for companies, if applicable. 

We will respond within the next 5 business days.  

 

 

El Salvador
  • You have 90 calendar days after the purchase to request changes or modifications. 
  • If your reservation or ticket does not have a flight origin in El Salvador, electronic invoice issuance does not apply. In this case, we can issue a sales receipt. 

When filling in your information: 

  • If you need a tax credit receipt, select the NIT option and use the information from your VAT card. 
  • If you have a validated DUI, you must enter your VAT card information as the NIT. 
  • If you use a DUI, enter the ID number with a hyphen. 
  • If you need an electronic invoice for a final consumer, select Other / Passport. 

If you have any trouble generating your invoice, write to us at facturacion.elsalvador@avianca.com and include:  

  1. Document type (NIT, DUI, CR, Passport, or Other). 
  2. Full name or company name. 
  3. Document number. 
  4. Full address. 
  5. Booking number. 
  6. Ticket or EMD number. 
  7. Email address. 

We will respond within the next 5 business days.  

 

Bolivia

If you are in Bolivia, and the origin of the ticket's route is Bolivia, you can request information to complete your SIAT PURCHASE REGISTRY, since your ticket is equivalent to the invoice. To do this: 

  • Send an email to: henry.quisbert.subavh@avianca.com and maria.chucatiny.subavh@avianca.com, attaching the electronic ticket you received at the time of purchase and detailing your tax information (NIT and NAME). 
  • You must do this within the calendar month in which you made the purchase to avoid losing the tax credit; otherwise, our sales record will be reported without an NIT and under the passenger's name. 

We will respond within the next 5 business days. 

 

 

Other countries

If you made your purchase from Argentina, Bolivia, Canada, Chile, Ecuador, Spain, the United States, France, Honduras, Nicaragua, Paraguay, Peru, the United Kingdom or Uruguay, your ticket is your electronic invoice, you won't have to make any additional request.

 

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