We want every stage of your travel experience to be reliable, starting with the purchase of your tickets. Fraud is a problem that affects many travelers, but with the right precautions, you can avoid inconveniences and ensure that your data and money are safe:
- Protect your purchase: Make sure to buy your tickets only through our official channels and authorized travel agencies.
- Be cautious with overly attractive offers: Tickets at extremely low prices on social media or chats could be a sign of fraud. Do your research before purchasing.
- Stay informed: Learn about the methods scammers use to steal information and how to protect yourself. Education is your best defense.
United against fraud: Learn more safety tips
- Our official sales channels include avianca.com, our Contact center, sales offices, and authorized travel agencies.
- Make purchases on secure websites.
- Verify that the URL you are using corresponds to our official sites.
- Avoid clicking on suspicious links offering cheap flights.
- Review bank alerts, summaries, or credit card statements as soon as you receive them. If you detect unauthorized charges, contact your bank immediately.
- Verify your bank’s security measures for card purchases.
- If available, activate two-factor authentication for access to your accounts.
- Avoid sharing private information, such as your card’s expiration dates or CVV codes, over the phone, via email, or on social media. These details can allow scammers to impersonate legitimate sources.
- Notify your bank if you lose your card or suspect theft to block it immediately.
- Do not use public Wi-Fi networks to access your bank account or make purchases, as these may be insecure.
- Remember, we will never ask for confidential banking or card information through any channel.
- Do not download or open files from unreliable sources.
- Verify the reliability of travel agencies requesting bank transfers under avianca’s name.
- If you receive promotions via email or text, confirm their legitimacy through our official channels.
Please note:
- Purchasing tickets through non-official channels may result in invalid reservations, affecting your travel plans and potentially causing legal issues.
- Reporting legitimate transactions as fraudulent is not only illegal, but also harms everyone. Every action has consequences.
We are committed to keeping you informed and secure! Always check our official platforms to ensure your peace of mind.