Two-step authentication is an additional security measure that protects your LifeMiles account when signing in. Instead of relying solely on your password, this system adds a second layer of verification to confirm that it is really you who is trying to access the account.
Once enabled, in addition to entering your password, you will need to enter a unique verification code that is generated temporarily. You can receive this code in three ways:
- By text message (SMS), sent to your registered mobile number.
- By email, sent directly to the email address registered in your account. You will receive a temporary code that you must enter to complete the verification process.
- Through an authentication app, such as Google Authenticator or Microsoft Authenticator, which generates random codes every few seconds.
Activate two-step authentication
When you sign in to your account, you will see the prompt to activate two-step authentication. You can also go to the "Profile" section, locate the "Account access" area, and click the "Activate" button.
Types of issues you may encounter
- When the authentication code is requested, you will be informed whether you will receive it via text message, email, or if you can find it in the Google Authenticator or Microsoft Authenticator app, depending on what you selected when you activated two-step authentication.
- If you chose to receive the code by text message, the last 3 digits of your phone number will be displayed. Make sure it is the correct number and that you have SMS reception at that moment.
- If you chose to obtain the code through the authentication app, we recommend checking the app for information. If you don’t remember, we suggest searching for your LifeMiles account number in both apps, where you will be able to view the code.
- If you chose to receive the code by email, check the inbox of the email registered in your profile. Also check the spam or junk folder. The code will come from the official LifeMiles account and will only be valid for a limited time, so we recommend using it as soon as you receive it.
Verify the last 3 digits of the phone number shown to confirm that it is the correct one. Also, make sure you have text message reception at that moment.
If you obtain the codes through the authentication app, we recommend:
- Enter the authentication code within the 30 seconds of validity indicated in your authentication app. Once the code changes, you must enter the new one.
- Check that the authentication code updates every 30 seconds in the authentication app. If it does not update and keeps showing the same code, refresh the app.
- Verify that the LifeMiles account number in your authentication app matches the LifeMiles account number shown on the LifeMiles website and app.
Verify that the email address shown on the screen is correct. For security reasons, only part of the email address will be displayed.
If the email shown is not the one you are currently using or if you want to update it, you can use the following link to request the update of your contact information: Manage your profile.
If the email is correct and you are still not receiving the code, we recommend:
- Check the spam, junk, or promotions folder.
- Refresh your email inbox or close and reopen the application you are using.
- Verify that you have an active Internet connection so the email can sync correctly.
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