Inconveniences with my baggage

What can I do if I forgot an item on the plane?

We'll tell you what you can do to get your item back.

Within 48 hours after your arrival After 48 hours of your arrival

If you are reporting within 48 hours after your flight fill the baggage self-management form taking into account the following steps:

  1. Read the requested information in detail.
  2. Fill in the information of the forgotten object.
  3. Complete and verify contact information.
  4. Include and review your reservation information.
  5. If we find your item we will contact you.

Keep in mind:

  • We will store your forgotten items or baggage for 2 months from the date we find your items or the baggage arrives. If this time has passed and no one has claimed the forgotten belongings, they may be destroyed and we will no longer be liable for these items.
  • Perishable and/or personal use items such as medicines, food, diapers, among others, will be disposed of immediately.
  • These conditions may vary according to each country.
Lost documents in Bogota

If you forgot any documents such as ID cards, passports, driver's licenses, among others, on the plane or in the avianca lounges at El Dorado Airport, contact OPAIN's Lost and Found office at (57)(1) 4397070 Ext. 5112. If the documents were found in a wallet, suitcase, bag or backpack, contact the avianca baggage office located at the airport.

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