You can request a refund for your ticket through the Refunds form on avianca.com. Be sure to review the conditions that apply to the fare you purchased. If your ticket was redeemed with miles, you’ll need to request the refund through this form, by contacting our Contact center, or by visiting one of our sales offices.
- Do it yourself! Go to the "Your Booking" section on avianca.com and select "Changes and Refunds." There you'll find all the information you need to manage your refund.
- If you purchased your ticket through a travel agency, you must request the refund directly with them.
How to check the status of a refund?
- Fill in your details in the Refund Inquiry Form.
Remember to complete the information as it appears in the email we sent you when you created your application.
Can't travel and your ticket is non-refundable?
If you have a non-refundable ticket that allows date changes, you may reschedule your flight and only the change fees will be deducted.
If you are unable to reschedule your trip, you may request a refund of the applicable taxes for the unused segments of your ticket.
- If you are affected by the airline and your itinerary is changed by less than one hour, you will be able to choose between the re-accommodation options we offer or request a refund, subject to the conditions of your fare.
- Before requesting a refund, please check the conditions of your ticket in the purchase confirmation. To qualify for a refund, we apply certain fees that represent a partial refund of your size.
- An additional processing fee may be incurred, which will be deducted from the amount we will refund.
- Refunds of taxes, fees, and charges are subject to local legislation. Certain refunds must be requested directly from the relevant tax authority. In such cases, the airline will not participate in the process and bears no responsibility for the decision rendered by that authority.