Purchase support

Purchase safely at avianca.com

Your safety is our priority, which is why we have a secure online payment protocol that guarantees that your online purchases are trustworthy.

What is 3D Secure?

It's a secure internet payment protocol that offers a system designed to protect transactions by providing an additional level of identity verification. 3D Secure (or 3DS) helps verify the identity of the credit or debit card holder to reduce the risk of online fraud. It is widely used around the world under different names, such as "Verified by Visa" for Visa, "Mastercard SecureCode" for Mastercard, and "SafeKey" for American Express.

How does it work?

  1. Cardholder authentication. At the time of completing your purchase, you need to enter your card details and a secure authentication page will appear.
  2. Identity verification. Your bank or card network will send you a notification via mobile app, SMS or email to verify your identity.
  3. Transaction authorization. Once your identity has been successfully verified, the transaction will be approved and the purchase will be complete.
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