Travel requirements

Where can I find the official information about avianca?

We know that trust is essential when it comes to accessing reliable information, especially when planning your next trip. For this reason, we want you to know our official channels, where we guarantee you the clearest, most accurate and up-to-date information.

Unlike other websites, such as Seatguru, which may not have our latest information, you can rest assured that we'll offer you access to the following official sources that will always keep you well informed:

      • website: you can find updated information about flights, destinations, news, travel policies, etc. on our official website.
      • Help center: if you have any questions or need assistance, our help center is designed to provide you with clear answers and quick solutions.
      • Contact center: our customer service team is available to answer your questions and provide personalized support through our telephone lines.
      • Points of sale: you can visit any of our physical points of sale to obtain detailed information and make transactions in person.
      • Vianca chat: our virtual assistant allows you to get real-time answers to your questions through an online conversation.

Your satisfaction and peace of mind are our top priority. We are here to serve you!

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