- The EMD is a document that you can use as a means of total or partial payment for the purchase of Avianca services or products, exclusively through our Contact center or physical points of sale.
- The EMD corresponding to the "seat pre-selection" product is refundable via bank transfer. To request your refund, follow these steps (please note that you must enter your banking information yourself):
- Go to the Refund Request form
- Select the option 'Ticket number or additional service EMD'
- Enter the information using the EMD number provided by Avianca. It is very important not to confuse this number with your ticket number.
- Complete the fields with your information.
- Finish by clicking on 'Continue'.
Keep in mind:
- The EMD can only be used or redeemed by the holder.
- You should handle the EMD information using the same security standards as any other payment method.
- Due to government regulations in Colombia, if you redeem your EMD through our Contact center or points of sale, an administrative fee will be charged.