We want every stage of your journey to be reliable, starting with your ticket purchase. Fraud is a real threat that affects many travelers, but with the right precautions, you can protect your money and your personal information.
Book safely
- Always use official channels: avianca.com, lifemiles.com, Contact Center, sales offices, and authorized travel agencies.
- Be wary of deals that are "too good to be true": Extremely low fares on social media or chats are often a sign of fraud. Do your research before purchasing.
- Check the URL: Make sure you’re on our official websites before making any payment.
Follow and contact us through official channels
Official social media: Facebook, X (Twitter), YouTube, and Instagram.
Our service channels
- Reach our Contact Center from wherever you are.
- Chat with us via WhatsApp through Vianca, our virtual assistant.
Keep in mind:
- Never share your card details, such as expiration dates or security codes (CVV), via social media, calls, or email.
- If your bank offers it, enable two-factor authentication and regularly check your account statements.
- Avoid public Wi-Fi for purchases or banking access.
- We never request confidential card or account details through any channel.
- Verify the legitimacy of any travel agency requesting payment via bank transfer in avianca’s name.
- Booking through unofficial channels may invalidate your reservation and put your trip at risk.
- Reporting legitimate transactions as fraudulent is illegal and has consequences.
- For more information, visit vuelasinfraude.com
We are committed to keeping you informed and safe! Always check our official platforms to ensure your peace of mind.
Together against cyberfraud!