We want every stage of your journey to be reliable, starting with your ticket purchase. Fraud is a real threat that affects many travelers, but with the right precautions, you can protect your money and your personal information.
Book safely
- Always use official channels: avianca.com, lifemiles.com, Contact Center, sales offices, and authorized travel agencies.
- Be wary of deals that are "too good to be true": Extremely low fares on social media or chats are often a sign of fraud. Do your research before purchasing.
- Check the URL: Make sure you’re on our official websites before making any payment.
Follow and contact us through official channels
Official social media: Facebook, X (Twitter), YouTube, and Instagram.
Our service channels
- Reach our Contact Center from wherever you are.
- Chat with us via WhatsApp through Vianca, our virtual assistant.
Keep in mind:
- Never share your card details, such as expiration dates or security codes (CVV), via social media, calls, or email.
- If your bank offers it, enable two-factor authentication and regularly check your account statements.
- Avoid public Wi-Fi for purchases or banking access.
- We never request confidential card or account details through any channel.
- Verify the legitimacy of any travel agency requesting payment via bank transfer in avianca’s name.
- Booking through unofficial channels may invalidate your reservation and put your trip at risk.
- Reporting legitimate transactions as fraudulent is illegal and has consequences.
We are committed to keeping you informed and safe! Always check our official platforms to ensure your peace of mind.
United against fraud!