If I change my flight after requesting an upgrade, will my request still be valid?
- No. If a flight has changes in date or itinerary, whether voluntary or involuntary, the upgrade request will no longer be valid. In these cases, you must request the cancellation of your application through this form. If needed, you may submit a new request through the available channels.
Can the Contact Center or VIP Lounges manage upgrade requests?
No. Upgrade requests must be submitted exclusively by members through the upgrade request form. The Contact Center can only assist in the following cases:
- Splitting the booking when there are more than 2 passengers, as long as it is requested more than 2 hours before the flight, so you can submit your request.
- Adding your Lifemiles number to the reservation so you can manage the request.
- Process your application when the booking includes two or more tickets associated with the same passenger; when the ticket was redeemed with miles and includes flight segments operated by other airlines; when a booking, whether purchased or redeemed with miles, contains more than one ticket per passenger; or when searching for an itinerary to redeem miles through Star Alliance.
If you have trouble accessing your Lifemiles account, please check this information.
What happens if my upgrade has not been confirmed before the flight?
- Your upgrade request will remain on the waiting list and may be confirmed at the airport on the day of the flight, subject to Business Class availability.
In what order are upgrades assigned?
Upgrade priority is determined based on criteria such as the member's Elite status, whether they have an avianca Lifemiles co-branded credit card, and the date the request was submitted.
What should I do if I no longer want to keep my request?
- You can cancel your request through this form.
Why are reservations with infants or pets not eligible for this benefit?
This is due to operational and cabin configuration restrictions. However, passengers traveling with service dogs may be considered for upgrades.
- Infants: Due to oxygen mask availability, it is not always possible to guarantee a seat in Business Class.
- Pets: Due to limited space for the carrier under the seat, these reservations are not eligible for upgrades.