You cannot change the name on your ticket to transfer it to someone else. However, if you need to correct your name, you can request a correction only once and up to 72 hours before the scheduled departure of your flight.
Contact our Contact Center if:
- Your flight is operated by a Star Alliance member airline, Iberia, or GOL.
- Your flight is operated by Avianca and you need to correct up to three characters in the passenger’s first or last name.
When you call, select option 3: “Lifemiles Services”; then option 1: “Redemptions or changes to tickets purchased with miles”; and finally, option 2: “Changes to tickets purchased with miles.”
If your flight is operated by Avianca, submit a request if you need to:
- Correct more than three characters in the first or last name.
- Remove duplicate information.
- Change the name for legal reasons.
When submitting your request, keep the following in mind:
- Enter your booking code and the correct information you want to update.
- Attach your travel document.
- If the correction is due to a legal name change, attach an official document supporting your request, such as a marriage certificate, court order, or legal name change decree.
- Name corrections that meet the conditions for tickets issued with miles are free of charge.