Submit a ticket

Tell us what you need and we will help you as soon as possible.

Enter the flight date which you are requesting the waiver

Enter the date on which your compensation was issued.

Enter your LifeMiles number. Maximum 11 digits, for example: 10378521474

Please avoid sharing your bank account information.

Be sure to attach the following information to process your application • For pet in cabin/in hold: Copy of the service paid for the dog's transportation • For emotional support pet (in cabin/in hold): Medical certificate confirming that the dog is an emotional support animal • For service animal: Identification card identifying it as a service dog

By checking this box, I authorize Aerovias del Continente Americano S.A. (hereinafter "Avianca"), acting as Data Controller, to collect my personal data through this form and to process them for the purposes established in the Privacy Policy and in accordance with applicable and current legislation (https://www.avianca.com/en/legal-information/privacy-policy/). I am aware of my rights as a data subject and the channels made available to me by Avianca to exercise them (https://www.avianca.com/en/legal-information/privacy-policy/)

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