Submit a request – Help Center avianca

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In which channel did you make your purchase?

Please select if you made the purchase through the Contact Center or Website

Select the option that best describes your case

Through this channel, we handle cases that you were not able to complete correctly on our website.

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Enter your Lifemiles number. Maximum 11 digits, for example: 10378521474

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The value entered must be a maximum of 6 characters. If you do not know your reservation code, enter the value “AAA000”.

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For example: Bogota - Medellin.

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Please avoid sharing your bank account information.

Monto de la transacción(optional)

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I authorize the processing of my personal data in accordance with the privacy policy. (https://www.avianca.com/en/legal-information/privacy-policy/)

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Submit a ticket