Submit a ticket

Tell us what you need and we will help you as soon as possible.

Enter your Lifemiles number. Maximum 11 digits, for example: 10378521474

If you have already checked in and need to make a change or purchase an additional service, we must cancel your check-in. You will then need to check in again.

Select the option that best describes your case

The value entered must be a maximum of 6 characters. If you do not know your reservation code, enter the value “AAA000”.

Please select the date for which you would like to change your flight

Enter the city where your trip begins

Please use the 24-hour format. Example: 20:00

Select the service(s) you want to purchase

Please avoid sharing your bank account information.

I authorize the processing of my personal data in accordance with the privacy policy. (https://www.avianca.com/en/legal-information/privacy-policy/)

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