Submit a request – Help Center avianca

Select your request

Your email address

Enter your first name

Enter your last name

Enter your Lifemiles number(optional)

Enter your Lifemiles number. Maximum 11 digits, for example: 10378521474

Flight date

Flight number

Example: 0026- 246-010-9324

Enter your booking code

The value entered must be a maximum of 6 characters. If you do not know your reservation code, enter the value “AAA000”.

Origin City

Destination City

Dog's Name

Dog breed

Dog's weight

Dog's Sex

Microchip Number(optional)

Dog's Date of Birth

What type of service has the passenger requested?

Professional or Trainer Name

ID of the Professional Who Conducted the Training

Professional license or institutional accreditation: The trainer must be supported by a recognized organization that validates their techniques and expertise in assistance dog training.

Details of the assistance provided by the dog as registered in the certification:

Training Center Name

Training Center Address

Training Center Phone Number

Name of the Certifying Professional

License or Professional Registration Number of the Certifying Professional

Professional identification number (in some countries, this corresponds to the national ID card number or registration identification number) and indicate the authorized medical specialty or professional qualification (e.g., psychiatrist, psychologist, therapist, etc.)

Phone Number of the Certifying Professional

Attach the identification card of the dog and its owner

Attach the Service Dog Training Certificate

Details of the Dog's Assistance Certification

Medical Certification Date

Place where the certification was issued

Attach Medical Certification(optional)

Attach Health Certificate(optional)

Health certificate for the dog. Applicable to both service dogs and emotional support dogs.

Attach Vaccination Record(optional)

Current dog vaccination record or vaccination certificate. Applicable to both service dogs and emotional support dogs.

I hereby declare, under penalty of perjury, that I am the passenger responsible for THE PET, and that all information provided in this form is complete, truthful, and accurate, and reflects the actual facts as stated by me. I acknowledge that any inaccuracy, omission, or misrepresentation in the information provided may result in the corresponding legal and/or disciplinary actions, in accordance with the applicable regulations.(optional)

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I am of legal age

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I authorize the processing of my personal data in accordance with the privacy policy. (https://www.avianca.com/en/legal-information/privacy-policy/)

Attachments(optional)

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