Purchase support

Did you have any issues with your online purchase?

Don't worry! If you experienced any difficulties when making your reservation, please go to the option Online purchase support and fill out the form with all the details of your case. As soon as possible, we will contact you to finalize your purchase at avianca.com.

Find below a list of cases in which we can help you:

  • Disconnection at the time of payment.
  • Error when loading your data.
  • A problem has not allowed you to end the purchase.
  • You have made a purchase, your money has been debited, and you still do not receive the ticket in your email address.
  • Double charge: you have two charges for the same amount in your account.

Online purchase support

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