Yes, you can fly with your emotional support dog as long as you make the reservation up to 48 hours before the flight departure, only through our Contact center. If your emotional support dog weighs more than 10 kg (22 lb), we will carry it in the hold at no additional charge.
- You may fly with only one (1) emotional support dog, which must comply with all required documentation.
- Your dog must travel only in flexible containers (kennels) measuring 22 × 14 × 10 in (56 × 36 × 25 cm) — length, width, and height — and will fly under the seat in front of you on the plane.
- The container must allow your dog to stand comfortably, with enough space to turn around and move naturally, without touching the ceiling or the walls during the flight.
- The minimum age to carry your dog is 4 months old, except for domestic flights in Colombia, where we accept pets older than 2 months with the appropriate vaccination schedule for their age.
- Their transportation is subject to availability.
- Cats are not accepted as emotional support animals.
- Only brachycephalic dog breeds, or dogs resulting from a cross with these breeds (i.e., where one of the parents belongs to one of these breeds), may travel in the cabin.
- We do not transport the following brachycephalic breeds or their mixes in the cargo hold: Chinese Shar Pei, Boxer, Dogue de Bordeaux, Bulldog, Belgian Griffon, Brussels Griffon, Petit Brabançon, Japanese Chin, Japanese Spaniel, Boston Terrier, Tibetan Spaniel, Cavalier King Charles Spaniel, King Charles Spaniel, English Toy Spaniel, Pekingese, Pug, and Carlino.
Review the required documentation. We recommend completing the form and submitting the required documents up to 48 hours before your flight departure so they can be reviewed prior to travel.
- Please present yourself at the airport counter to verify all required documentation. For international flights, arrive at least 3 hours prior to your scheduled departure time. For domestic flights, please arrive at least 2 hours in advance.
- Remember to bring all required travel documents, as they may be requested at the airport, including the form for transporting pets in the hold and cabin. If you don’t have it, you can get it from our service agents at the airport counter.
- The airport animal health authorities and Avianca reserve the right to refuse to admit or transport the pet if the pet doesn't meet the safety and regulatory requirements for a flight.
- The emotional support dog must behave appropriately in public. For example:
- Remain on your feet.
- Do not run freely around the airport.
- Do not bark or growl repeatedly at other people at the airport.
- Do not attempt to bite other people.
- Do not jump over people.
- The dog must not do its physiological needs at the airport.
- If your dog exhibits potentially aggressive behavior, you must carry a muzzle and use it when necessary. Our crew may require its use if behavior is identified that could pose a risk to other passengers, crew members, or the operation.
- If your service dog displays inappropriate behavior, boarding may be denied. Whenever possible, we may transport the dog in the cargo hold, subject to availability.
- Your dog must remain inside its container and placed under the seat in front of you.
- Your emotional support dog must behave appropriately throughout the flight. For example:
- Do not bark or growl repeatedly at others onboard.
- The dog must not do its physiological needs onboard.
- If your dog displays potentially aggressive behavior, you must carry a muzzle and place it on the dog when necessary. Our cabin crew may require its use if they identify behavior that could pose a risk to other passengers, crew members, or the operation.