Thanks to the interline and codeshare alliances with GOL Linhas Aéreas, you can easily connect flights from the avianca and GOL networks in a single transaction, in a single currency, and with a single ticket, to reach more destinations with guaranteed connections. Here are some important points to keep in mind if your reservation is part of this alliance.
Learn some key aspects before your trip:
- If you made your purchase with avianca, you can check who is operating each segment of your itinerary by entering Manage your booking, with your reservation code and last name as it appears on your purchase confirmation.
- If you made your purchase with GOL, you can check which airline will operate each flight on your itinerary by accessing My trips, using your reservation code or ticket number, origin of your flight and last name as it appears on your purchase confirmation.
- Passengers under 16 years of age may not travel unaccompanied on flights operated by GOL.
- Request additional checked baggage and sports baggage service from the airline operating the first leg of your booking through its contact channels or directly at the airport.
Depending on the airline where you purchased your ticket, you can see below which services you can add to your booking.
If you made your purchase with avianca and need services on flights operated by GOL:
In the following table, you will find the additional services that you can purchase for flights operated by GOL within your reservation. You can obtain them through the GOL website or call center. On a codeshare flight, some services may only be available for purchase at the airport.
If you made your purchase with GOL and need services on flights operated by avianca:
In the following table you will find the additional services that you can purchase with your booking on flights operated by avianca. You can obtain them through our Contact center or directly at the avianca counter at the airport. Keep in mind that on a codeshare flight, some services may only be available for purchase at the airport.
- Voluntary changes: If you made your purchase with avianca and need to change your booking, please contact our Contact center or do so at our points of sale. If you made your reservation through a travel agency, you will need to contact them to request the change.
- If the first flight is operated by avianca: You can check-in online from any device or in person at our kiosks or counters at the airport, where you can also drop off your checked baggage. Remember that charges may apply at the airport depending on the fare you purchased.
- If the first flight is operated by GOL: You can check-in at GOL counters at the airport, through their website, app or kiosks.
- You can earn miles on codeshare flights between both companies and redeem them on either one.
- If you are a lifemiles member and your itinerary includes codeshare flights sold by avianca (flights with the "AV" code) and operated by GOL, do not forget to provide your lifemiles number when booking or checking-in.
- You can request the accumulation of your miles up to 1 year after your flight, directly from the airline you flew with, if you were already a lifemiles member before starting your flight. Find out more.