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Purchases and invoicing

Are there special fares for seniors, retirees, or passengers with disabilities?

Due to legal provisions in some countries, we have special fares for passengers who meet the following requirements on selected routes.

Brazil

If you have a disability, you will be able to access:

  • Discount on your companion's ticket, by purchasing through our Contact center or your travel agency.
  • Discount on overweight baggage to carry essential technical aids or medical equipment and in the reservation of an additional seat for your accommodation or that of your technical/medical aids. You must contact our Contact center or your travel agency to make the reservation for these additional services.
Colombia
  • If you are a beneficiary (people with disabilities, widows, orphans, or parents) of the public force, you will be able to receive a discount on the Basic fare on domestic flights in Colombia, excluding taxes. Applies to purchases at our points of sale in Colombia.
  • If you are a resident of the San Andrés region, you will be able to obtain a discount on tickets purchased at our points of sale in Colombia.
Ecuador
  • If you are a resident of the Galápagos Islands, a discount will be applied based on your type of residence. Learn more.
  • If you have a disability or are over 65 years old, you can access a discount on your fare for domestic and international flights. This benefit applies to Ecuadorian citizens or residents and is available when purchasing your ticket at our sales points in Ecuador or through avianca.com. If you make your reservation through our website, follow these steps:
  1. Complete the origin and destination fields on the home page.
  2. In the passenger number dropdown, check the box “Are you traveling with someone over 65 years old or with a disability?” and click "Continue".
  3. A message will appear that will take you to a form; please fill it out.
  4. Once submitted, we will contact you to finalize your purchase and apply the corresponding discount.
Honduras
  • Hondurans over 80 years of age and retirees will get a discount on their fare, they should contact our Contact center.
Panama

If you are a retiree, pensioner, or a senior woman over 55 or man over 60, you may be eligible for a fare discount on tickets for flights to or from Panama. This discount is only available for purchases made through our Contact center.

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