Do I have to pay to refund a ticket redeemed with Lifemiles?

Yes, if your ticket was redeemed using Lifemiles, a fee will be charged for processing the refund request, according to the fare type you purchased.

Refund fees

Important information:

• The miles used for redemption will be refunded to the registered Lifemiles account holder.
• The ticket must not have been used on any segment and must still be valid.
• Only miles from tickets redeemed within the last year are eligible for a refund.
• The miles must not be expired.
• If you used the flexible payment option (Lifemiles + Money), the refund will be issued in miles, not in cash.