Group bookings are travel requests for a minimum of 10 passengers with the same travel purpose. To request your booking, complete the Group bookings form.
FAQs
What is a group?
A group is a travel request for at least 10 passengers, each occupying a seat, with the same travel purpose. It can include adults, children, and infants.
- Children are passengers between 2 and 12 years old who occupy a seat and pay the same fare as an adult.
- Infants are passengers under 2 years old who do not occupy a seat. They are eligible for a discounted fare on international flights (to qualify, infants must be under 2 years old on both the outbound and return flight) and can travel free of charge on domestic flights within Colombia.
How is a group booking quoted?
You must enter the general information of your group in our form. Within 48 hours of your request, you will receive the travel quote at the registered email address.
How is a group booking paid?
Once you accept the terms and conditions of the group booking contract, you have 24 hours to make full payment by following the instructions you will receive by email.
How long is the quote valid?
The quote is valid for 72 hours. Once you accept the terms and conditions of the group booking contract, we will send you the payment instructions and a link by email. If payment is not completed within the established timeframe, the seats will be automatically canceled. We recommend keeping an eye on the messages and alerts we will send you.
What fare conditions apply to group bookings?
Group bookings are subject to Classic fare conditions. All benefits of this fare will apply to every passenger included in the same group booking.
Can I request a group booking without baggage or with a fare other than Classic?
All group bookings are only quoted under the Classic fare conditions, which include baggage.
Does my group trip earn Lifemiles?
No, group bookings do not earn Lifemiles, as these fares are offered at a preferential price.
Can I make voluntary changes to my group booking after I’ve paid in full?
Yes, you can make changes to your group booking in two stages:
-
Before ticket issuance:You may modify the number of passengers (add or reduce) by sending a request to the email address that provided your quote. The case will be evaluated, and you’ll be informed of the next steps.
- If passengers are added, we’ll send you a quote for the additional seats at the available fare.
- If seats are reduced/canceled, we’ll send you an updated contract for confirmation of terms and conditions
- If you need to change the itinerary, you must submit a new request at avianca.com, which will cancel your current request.
- After ticket issuance:You can make itinerary changes according to the Classic fare conditions. Contact our Contact center under the “changes” option for assistance.
Can I pay for my group booking with debit or credit card?
Yes, you can pay with a debit or credit card using the link we will send to your email once you accept the terms and conditions of the group booking contract.
What happens if there are changes to any of the flights reserved for my group?
If you requested your group booking through avianca.com, the itinerary change notification with travel alternatives will be sent to the email address you registered. If you don’t agree with the suggested options, you can request another itinerary via the same email that sent your quote or by contacting our Contact center.
If you requested your group booking through a travel agency, contact your agency to review the flight change and manage the available alternatives.
If you requested your group booking through a travel agency, contact your agency to review the flight change and manage the available alternatives.
Can I select seats in my group booking?
Once you accept the group quote, seats are pre-assigned under the Classic fare conditions to ensure all passengers in the group travel together.
Can I add additional services to my group booking?
Yes, once your group tickets have been issued, you may purchase additional services individually through the Contact center or at the airport.
Can I check in online for my group booking?
Yes, you may complete check-in individually for each passenger in the group at avianca.com or in our app. If your group includes children or infants, check-in can only be completed at the airport.
If my group booking is canceled, can I book it again?
Yes, you can rebook it by completing the form again to receive a new quote.
What should I do if I need help with my group booking?
If your group booking was made through avianca.com, contact the advisor via the email address that sent your quote. If you haven’t received your quote yet, remember it may take up to 48 hours.
If your group booking was made through a travel agency, contact them directly for support.
If your group booking was made through a travel agency, contact them directly for support.
Can a group of children travel without adults?
A group of children must be at least 15 years old to travel without adult supervision. Learn more in the information bulletin about unaccompanied minors.
How many adults must travel with a group of children under 14?
Each person over 18 years old may accompany a maximum of 20 passengers between 2 and 14 years old, plus 1 infant under 2 years old.
Can I change the itinerary of a group ticket through avianca.com?
Yes, you can make itinerary changes according to the Classic fare conditions. Request the change through our Contact center. If your booking was made through a travel agency, you must contact them directly.