Do you need help with your purchase?
If you had issues when making your booking, please complete the form with the details of your case. We will get in touch so you can finalize your purchase at avianca.com.
Refunds
If you need to request a refund, fill out the form with all the details of your case.
Force Majeure Change Requests
Request a force majeure change by completing the exemption request form, choosing the option that best fits your case.
Group Reservations
Group reservations are requests for travel with a minimum of 10 passengers with the same travel intent. To request your reservation, complete the form.
Certificate Requests
If you need to request a certificate, fill out the form, indicating the one you require.