What can we do for you?

If you had issues when making your booking, please complete the form with the details of your case. We will get in touch so you can finalize your purchase at avianca.com.

If you need to request a refund, fill out the form with all the details of your case.

Request a force majeure change by completing the exemption request form, choosing the option that best fits your case.

Group bookings are travel requests for a minimum of 10 passengers with the same travel purpose. To request your booking, please complete the form.

If you need to request a certificate, fill out the form, indicating the one you require.

If you need support with your Lifemiles account, find all the information you need.